Shipping policy

Shipping You Jewelry

Every order is carefully packaged and shipped from my Calgary, Alberta studio using Chit Chats.

I offer simple flat-rate shipping, so there are no surprises when you reach checkout. Every shipment also includes tracking and insurance at no additional cost.

Processing Time

Ready-to-ship jewelry: Usually ships within 2 business days after payment is received.

Made-to-order, personalized and custom jewelry requires additional time. You'll find the estimated processing time on the individual product page.

I make, package and ship every order myself, and I always do my best to get your jewelry on its way as quickly as possible.

Flat-Rate Shipping

I offer two simple flat-rate shipping options at checkout:

Regular Shipping
My Standard and most affordable shipping option.

Expedited Shipping
A faster option when you'd like your jewelry to arrive sooner.

Both shipping options include tracking and insurance, so you can follow your package from my Calgary studio to your door.

Your shipping rate will be clearing shown at checkout before you complete your purchase.

Need It by a Certain Date?

If you're shopping for a birthday, anniversary or another special occasion, you can choose Expedited Shipping at checkout for faster delivery.

Please remember that expedited shipping speeds up the shipping time, not the time it takes me to make your jewelry.

If you need your order by a specific date and aren't sure which option to choose, contact me before ordering, contact@trishaflanagan.com. I'm happy to help you figure out the best option.

Tracking + Insurance

Every order is shipped with tracking and insurance.

Once your package is on its way, you'll receive your tracking information by email so you can follow its journey.

Tracking can occasionally take some time to update, particularly when packages are transferred between carriers or cross an international border.

Address Changes

Entered the wrong address? Don't panic. It happens!

Contact me as soon as possible and I'll update it if your order hasn't already shipped.

Once an order has been shipped, I can't guarantee that the address can be changed or redirected. If a package is returned to me because an incorrect address was provided, additional shipping charges may apply to send it again.

Delayed or Lost Packages

Once your package has been handed over to the shipping carrier, the actual delivery time is outside of my control. But that doesn't mean you're on your own.

If your tracking hasn't updated for an unusual amount of time or you think your package may be lost, please contact me. I'll help review the tracking information and determine the next steps.

Because all of my shipments are insured, if your package is confirmed lost, I'll work with you through the insurance and replacement process.

U.S. Shipping

Yes, I ship to the United States!

The new Section 338 tariff does not affect your order.

U.S. orders are shipping from my Calgary studio through Chit Chats, with tracking and insurance included.

Please note that U.S. customs rules, duties and tariffs can change. Any applicable charges will be handled according to the current requirements for your shipment.

International Shipping

I also ship internationally.

International customers are responsible for any applicable customs duties, taxes, tariffs or import fees charged by their country.

Customs forms must accurately reflect the contents and value of your order. I'm unable to mark purchases as a "gift" or declare a lower value.

International delivery can take longer due to customs processing. Tracking may also temporarily stop updating when your package leaves Canada and is transferred to a local carrier in the destination country.

If you're concerned about your shipment, please contact me and I'll help determine the next steps.

Questions?

I'm a one-woman business, so when you contact Trisha Flanagan Jewelry, you're talking directly to me.

I usually respond within one business day. If you have a question about shipping, tracking or an upcoming order, I'm happy to help.

Email: contact@trishaflanagan.com