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Frequently Asked Questions
Have a question about ordering, shipping, sizing, custom jewelry or caring for your sterling silver? You'll probably find the answer here.
If you don't see what you're looking for, you can always get in touch at contact@trishaflanagan.com
Ordering + Shipping
Where do you ship?
I currently ship throughout Canada and the United States, as well as to the United Kingdom and many European countries.
If you're outside Canada or the U.S. and aren't sure whether I ship to your country, enter your address at checkout to see the shipping options available to you.
How long will my order take to ship?
Ready-to-ship pieces are usually on their way within a few business days. Made-to-order and personalized pieces take a little longer.
If you need something by a specific date, add a note to your order or contact me before ordering so I can let you know what's possible.
How much is shipping?
Canada + United States: Flat-rate tracked and insured shipping is $12 CAD or $18 CAD for express shipping.
UK + Europe: Shipping rates are calculated at checkout based on your location and selected service.
Orders of $300 or more receive free tracked and insured shipping.
Do you ship to the United States?
Yes! I ship throughout Canada and the United States.
My jewelry is made in Canada and CUSMA certified.
Will I have to pay tariffs or duties on my order?
For my U.S. customers, my jewelry is handmade in Canada and qualifies as Canadian-made under CUSMA (USMCA). I include the required customs documentation with U.S. shipments.
This means qualifying orders should not be subject to tariffs or duties under CUSMA. However, customs regulations can change, and any taxes, fees or charges assessed by customs are ultimately determined by the destination country.
For orders shipped outside of Canada + USA, any applicable duties, taxes or import fees are determined by the destination country and may be the responsibility of the recipient.
Do you offer local pickup in Calgary?
Yes. Contactless local pickup is available from my home studio in the Parkland area of Calgary.
Custom Jewelry
Do you make custom jewelry?
Yes, depending on the project.
Personalized Morse Code pieces are part of my regular collection and can be ordered directly through my website.
For custom jewelry outside of my existing Morse Code designs, projects start at $400 CAD.
What should I include in a custom jewelry inquiry?
The more information you can give me, the easier it is for me to determine whether your idea is something I can make.
Please include:
- A description of what you have in mind
- Reference or inspiration photos, if you have them
- Any gemstones you’d like included
- The size or measurements, if known
- The date you need it by
I also recommend looking through my website before contacting me. Custom pieces are created in my style, so my existing work is a good indication of whether I’m the right jeweler for your project.
What metal do you work with?
I work exclusively in sterling silver.
I do not make pieces in gold, white gold or other metals.
Can you copy another jeweler’s design?
No. Inspiration and reference photos are helpful for showing me what you like, but I won’t reproduce another artist’s work.
Can you use a gemstone I already own?
Possibly. Please send me clear photos along with the stone’s measurements, if known, so I can determine whether it will work with the design and my process.
How long does a custom order take?
Custom timelines vary depending on the design, materials needed and the number of orders already in my studio queue. If you need your piece for a specific date, please include that date when you contact me so I can let you know if the timeline is possible.
Morse Code Jewelry
Can I choose my own word or name?
Absolutely. That’s one of my favourite parts.
My custom Morse Code pieces can hide a name, word, initials, date or another message that means something to you.
How does the Morse Code work?
Your message is translated into Morse Code using dots and dashes and then recreated in solid sterling silver.
To everyone else, it looks like a piece of jewelry. You’re the one who knows what it says.
How long can my Morse Code message be?
It depends on the piece and the Morse Code translation of your message. Some letters use considerably more dots and dashes than others.
If you’re unsure whether your message will fit, contact me before ordering and I can check it for you.
Can I use more than one word?
Depending on the length, yes.
Send me the words you have in mind and I can help determine what will work best.
Sizing
How do I find my bracelet size?
Using a flexible measuring tape, measure around your wrist where you would normally wear your bracelet.
If you don’t have a measuring tape, wrap a piece of string or a strip of paper around your wrist, mark where the ends meet, then measure it against a ruler.
Do not use the measurement of an existing bracelet. Your actual wrist measurement will give me the most accurate starting point.
How should a cuff bracelet fit?
My cuffs are designed to sit comfortably around your wrist without being too tight.
Measure around your wrist at the wrist bone and use that measurement when choosing your size.
How should a chain bracelet fit?
Measure your wrist where you’d like the bracelet to sit.
My chain bracelets can include an extender chain, giving you a little flexibility with the fit.
What if I don’t see my size?
Send me a message.
I make my jewelry myself, which gives me more flexibility when it comes to sizing. If I can make a different size for you, I will.
This is a gift and I don’t know their bracelet size – What size should I choose?
The cuff style bracelets, the S/M is the standard size that fits most wrists comfortably and is easily adjustable.
For the chain bracelet, if you can, try to find out your friend’s wrist size and consider adding a half-inch extender chain for a bit of extra flexibility.
How do I find my ring size?
You can measure your ring size using a piece of string or a ring sizer. I have Reuseable Adjustable Finger Sizers available. Alternatively, visit a jewelry store for a professional measurement.
What necklace length should I choose?
An 18-inch necklace is my most popular length and works well for many people.
Where a necklace sits will depend on your neck size, body shape and the style of necklace, so check the measurements listed on the individual product page before ordering.
Can you resize my jewelry?
It depends on the piece. Some jewelry can be resized or adjusted, while other designs may need to be remade.
If you purchased the piece from me, send me your order information, the size you currently have and the size you need. I’ll let you know what’s possible and if there will be a cost involved.
I only resize or alter jewelry that I have made.
Gifts
Can I send a gift directly to my friend?
Absolutely.
Enter the recipient’s address as the shipping address at checkout and I can send it directly to them.
Can I send multiple gifts to different friends in one order?
Each order can be shipped to one address only. If you’re sending to multiple friends, you’ll need to place separate orders for each address.
Can you include a gift message?
Yes. Add your message when ordering and I’ll include it with the package.
Will the package include a receipt or pricing info?
Nope – all gift orders are shipped without receipts or price tags, so it’s ready to give (or receive) as-is.
I don’t know their bracelet or ring size. What should I do?
If you can sneakily find out their size, that’s always the best option.
The cuff style bracelets, the S/M is the standard size that fits most wrists comfortably and is easily adjustable.
For the chain bracelet, if you can, try to find out your friend’s wrist size and consider adding a half-inch extender chain for a bit of extra flexibility.
For rings, sizing is more important, so I recommend confirming their ring size before ordering whenever possible.
Will my friend know what the Morse Code piece says?
Yes. All Morse Code pieces come mounted on a display card featuring the word or short phrase you selected, along with its Morse Code translation printed underneath.
What does the packaging look like for gifts?
All jewelry is packaged in a gift-ready box with care instructions and a business card. I also offer optional gift wrap with a note option – look for that add-on at checkout.
Do you offer gift wrapping?
Yes! I offer simple, eco-friendly gift wrap for a small fee. Just select it at checkout.
Can I order now but have it shipped closer to the special date?
Yes! Just leave a note at checkout with your preferred ship date, and I’ll do my best to accommodate it.
Sterling Silver
Is sterling silver real silver?
Yes.
Sterling silver is made from 92.5% pure silver combined with 7.5% other metals to give it the strength needed for everyday jewelry.
You may see sterling silver referred to as 925 silver. They mean the same thing.
Is your jewelry plated?
No.
My silver jewelry is made from solid sterling silver, not silver-plated base metal.
Is sterling silver hypoallergenic?
While sterling silver is generally hypoallergenic, some people may have sensitivities to certain metals. If you have known metal allergies, consider checking the alloy composition.
I’m very conscious of metal allergies since I have a family member that suffers with this type of allergy. All my jewelry is made from Sterling Silver which I buy from a prominent supplier in Canada. The Silver Solder I use consists of silver, copper and zinc. I do not rhodium plate which is usually where nickel can be introduced to the jewelry.
Does Sterling Silver Tarnish?
Yes, sterling silver can naturally tarnish over time.
Tarnish doesn’t mean your jewelry is poor quality or damaged. It’s a natural reaction that happens when silver is exposed to elements in the air and environment.
The good news? It can be cleaned.
This article offers great solutions to get rid of tarnish: How to Clean Silver Jewelry: 4 Easy and Effective Methods to Remove Silver Tarnish
Can I wear my sterling silver jewelry every day?
Sterling silver is durable and made to be worn, but jewelry still needs a little care.
I recommend removing your jewelry before playing sports, using harsh cleaning products or doing activities that could bend, scratch or damage it.
How Do I Clean Sterling Silver Jewelry?
For everyday cleaning, use a soft jewelry polishing cloth designed for sterling silver.
Avoid abrasive cleaners that can scratch the surface of your jewelry.
When you aren’t wearing your pieces, store them somewhere clean and dry to help slow down tarnishing.
This article offers great solutions to get rid of tarnish: How to Clean Silver Jewelry: 4 Easy and Effective Methods to Remove Silver Tarnish
Can I Shower or Swim with Sterling Silver Jewelry?
It's advisable to remove sterling silver jewelry before showering or swimming, as exposure to soaps, chlorine, and other chemicals can accelerate tarnishing.
Repairs, Returns + Warranty
What if something happens to my jewelry?
Please contact me with your order information, a description of what happened and clear photos of the piece.
Once I’ve seen the jewelry, I can let you know what the next step will be.
Do you repair jewelry?
I can assess repairs on pieces that I have made.
Please contact me with photos before mailing or dropping anything off.
Do you repair jewelry made by another jeweler?
Generally, no.
Because I don’t know the materials, construction or history of jewelry made by someone else, I normally only work on pieces I have made.
Can I return or exchange my order?
Return and exchange eligibility depends on the item you purchased.
Please review my current Refund Policy for complete details before returning anything.
Can personalized or custom jewelry be returned?
Because personalized and custom pieces are made specifically for you, they are generally considered final sale.
Please double-check spelling, sizing and personalization details before placing your order.
Does my jewelry come with a warranty?
Yes. I stand behind the jewelry I make. My warranty covers issues related to the craftsmanship of your piece, but does not cover normal wear and tear, accidental damage, loss, or damage caused by improper care.
If you think there may be an issue with your jewelry, please contact me with your order information and a few clear photos so I can take a look.
For full details about what is and isn’t covered, please read my Warranty Policy.
Consignment + Wholesale
Do you offer wholesale?
No. At this time, I do not offer wholesale pricing or accept wholesale orders.
Every piece is handcrafted by me in my Calgary studio. Because I make everything myself in small batches, I’m currently focusing on selling directly to my customers rather than through wholesale or retail stockists.
Do you offer consignment?
No. I don’t currently offer consignment or place my jewelry in retail stores on a consignment basis.
Because I make every piece myself in small batches, I’m focusing on selling directly to my customers.
About My Jewelry + Studio
Where is your jewelry made?
Every piece of Trisha Flanagan Jewelry is handcrafted by me in my home studio in Calgary, Alberta.
I work in small batches and make every piece myself rather than outsourcing production.
Is everything handmade by you?
Yes. I handmake everything.
Can I visit your studio?
My studio is located in my home, so it isn’t a traditional jewelry store and I don’t generally have customers come inside to shop.
If you’d like to see my jewelry in person, keep an eye on my upcoming markets and events.