I offer FREE SHIPPING to Canada and the USA for orders over CA$125. For International orders there is a small charge. All Shipping Delivery times are not guaranteed with Canada Post and my other shippers at this time due to the increased volume of packages from the pandemic.
Thank-you for your continued support in my business and for your patience with the arrival of your package.
Thank you for your interest in my Jewellery Designs! The following is information about ordering. If you have any questions please email me, Trish at email@example.com
DEFAULT SHIPPING SPEED AND SERVICE
Within Canada - I ship using Canada Post Regular Parcel® which includes a Tracking Number and Limited Insurance in a package that is size appropriate.
LOCAL: 3 business day delivery or Local Pickup
REGIONAL: up to 5 days
NATIONAL: up to 9 days
United States - I ship using Canada Post Tracked Packet® (4-7 days) which includes a Tracking Number and Limited Insurance in a package that is size appropriate.
SHIPPING SPEED UPGRADE
Upgraded shipping speeds and more insurance are available upon request.
Please remember that once your package is dropped off at the post office, I have no control over the delivery speed. It is in Canada Post's hands.
If you fear your package is lost please contact Canada Post using your Tracking Number that I supplied to you with the shipping confirmation email. I am unable to open any Canada Post cases for you, that is the buyers responsibly. You may contact me for assistance, but I am not responsible for the lost merchandise.
If you accidentally entered the wrong address when filling out your transaction do not panic! Please contact me to let me know you need the shipping address to be changed. Please make sure I get back to you confirming that I received the change.
I do provide international shipping services.
Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.
I also ask that international customers please be patient when it comes to the arrival of their goods. It can take up to a month to receive your package from me. If you are concerned about the time it is taking please contact your country's postal service for more information.
If a coupon code has been used in error, an email will be sent to notify you of that error. If a response is not received in a timely manner then your order will be cancelled.
I value my customer service and will happily accept returns for a full refund. Please understand that you will be responsible for all shipping costs related to the returned product.